Must Have:

Experience as a business analyst and/or project manager

Experience in gathering, documenting, and communicating business requirements and/or user stories

Experience with project requiring knowledge of project management principles or agile software development techniques, methodologies, and best practices.

Experience with organizing project teams and work plans for multiple projects.

Experience estimating and planning project timelines and milestones and administering task schedules.

Experience in designing, documenting, and improving business processes.

Experience with projects requiring an understanding of application programming, relational database concepts and system design.

Experience research and writing Advanced Planning Documents required by Federal partners in the area of health and human services.

Preparing project plans

Facilitating discussions and consensus among various stakeholders

Analyzing and defining complex business problems to provide solutions that meet business requirements

Defining and documenting business requirements, user stories, processes, and workflows

Designing and configuring detailed specifications for applications to meet business requirements and user stories

Ensuring delivery of high-quality applications and re-engineered processes

Developing project proposals and recommendations to stakeholders

Developing project plans to identify project scope, objectives, milestones, deliverables, project schedule, budget, and resources

Providing timely and comprehensive project status reports to project team and supervisory management

Receiving direction from supervisory management, providing appropriate, accurate and tactful comment or feedback in a timely manner

Managing and monitoring project budget and expenditures

Tracking and monitoring project progress against the project plan, requirements, user stories, processes, milestones, and quality indicators

Gathering information on business functions, processes, procedures, and information needs through a variety of methods, including process workshops, workflow analysis, and interviews with subject matter experts, application developers and other technical personnel

Developing detailed knowledge of corporate processes and associated tools used to support these processes

Working in collaboration with project team members, and other key stakeholders, to define and document detailed business requirements and user stories

Evaluating current business requirements, user stories and processes to identify automation and/or improvement initiatives

Acting as Change Agent to improve business operations and manage impact of changes on business

Working with stakeholders to develop and execute software testing strategy, including test plans, test cases and confirmation of expected results

Ensuring all documentation relevant to the application/project is developed, clear and concise, and easy to maintain (specifications, design, features, processes, procedures, use cases, test scripts, interfaces, reports, training materials, user manuals, help systems, etc.)

Instituting a quality assurance, audit, and post implementation process for all application upgrades/projects to ensure that they meet client expectations

Managing a diverse and complex suite of projects simultaneously

Managing any assigned staff, including contractors, working as a team.

Ability to effectively communicate in English verbally and in writing

Ability to interact with functional users and technical staff regarding business and information technology needs.

Ability to listen and solve problems.

Excellent analytical and problem-solving skills.

Ability to exercise flexibility and good judgment in assessing business issues and associated risks.

Ability to work effectively with a variety of departments and management levels.

Advanced writing skills, with the ability to write effective memos, reports, and documentation.

Ability to present alternatives/solutions and supporting data clearly and convincingly to client stakeholders.

Ability to communicate thoughts and express complex ideas tactfully in simple terminology, both verbally and in written communications.

Interpersonal skills necessary to elicit detailed facts from subject matter experts, such as applications developers and program staff.

Software

Proficient level skill in MS Office products: Outlook, Word, Excel, and PowerPoint.

Experience with project management tracking software

Nice to Have:

At least three (3) years of experience as a business analyst and/or project manager working on State and/or Federal Government projects.

Experience with projects requiring an understanding of online web portal architectures and how legacy and web-based systems interface with each other.

Experience with designing and building n-tier software applications

Experience with Visio or similar process flow software.

Experience using JIRA and Slack software

Experience with agile software methodology.

SCRUM certification (SCRUM Product owner)